Robert S. Ensler Presents

The Photo, Poster, CD, DVD, VIDEO, & Memorabilia Store 

FAQ

CLICK HERE TO SEE A LIST OF ALL OUR WEBSITES

 

We are ALMOST done updating our Shopping Cart.

If you want to purchase immediately, please email us at CelebrityRoasts@aol.com

 

 

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                         CLICK BELOW TO ANSWER QUESTIONS

ORDERING 

  PRODUCT INFO  

OVERSEAS ORDERS

SECURITY PRIVACY POLICY

CONTACTING 

USA DELIVERY 

RETURN POLICY

VOIDING ORDERS

WHO WE ARE

 

SALES TAX APPLIES ONLY IN NEVADA

 

 

WHO WE ARE...

             Is this the OFFICIAL website for The Dean Martin Celebrity Roasts & The Dean Martin Variety Shows?

         RobertSEnslerPresents.com is the largest INDEPENDENT internet distributor of  

"The Dean Martin Celebrity Roasts" and  "Variety Shows" We feature the largest selection of Roasts other than Guthy-Renker Inc, who is THE OFFICIAL infomercial and marketing company for The Dean Martin Celebrity Roasts and  "Variety Shows".  Guthy-Renker Inc is the infomercial company you see on TV. Their Customer Service Phone is 1-800-621-5559 

 

             Is this the OFFICIAL website for The Dean Martin Estate?

                   No..... 

                          That's why we call ourselves www.RobertSEnslerPresents.com.

 

RETURN POLICY:

No cash or credit.

 If an item is defective we will gladly re-ship a duplicate FREE of charge and reimburse you for postage (up to $2.00) to ship back the defective item. If there is no comparable item, you will receive a credit for any merchandise we sell. This offer is valid for 4 months after purchasing the item.

(You MUST contact us prior to shipping)

 

"I received my order. I ordered the wrong item or format. I want a FULL refund."

   Please email us to 'set up' a return for you. Then ship back the merchandise at your expense and we  will refund the merchandise amount but not S&H fees. We will not refund S&H fees on customer mistakes. 

        

VOIDING ORDERS:

We reserve the right to void, cancel or refund money on orders that are incomplete or cannot be verified through our credit card or telephone verification processing. 

This is ESPECIALLY related to Overseas orders.

 

"I ordered the wrong item or I mad a mistake about formats...what can I do to stop this order?"

         If a customer wants to STOP an order they should contact us within 24-36 hours after placing the order. We can usually stop the order from being processed. (see above for refunds)

 

PRIVACY POLICY:

     This website does NOT share ANY data or information, sent to us, (whether email addresses or personal ordering information) with ANY outside sources or 3rd party businesses. The one exception is for necessary personal data to process sales orders to our credit card processing company. 

 

DELIVERY QUESTIONS:

     How soon will I receive my merchandise?

              We generally process and send out your order within 5-7 days (unless it's a weekend or holiday) It normally takes 3-5 days from the time we send out your order until the time it  arrives at your door. We currently use United States Postal Service for our delivery carrier.

     Will I need to be home to receive my package?

                 On domestic orders over $39.00 we generally will ship with a "signature confirmation" requirement. If you are NOT home to sign for your package....PLEASE specify a daytime address where we can ship your merchandise (preferably a business location)

     Can I track my package?

           Only Express mail is trackable.

               We do not track your package and are not set up to send out a shipping confirmation email.  If you want your signature or delivery confirmation # please email us and we will send you the # .

You can assume your package will arrive within 2-4 days after shipping.

      I did NOT receive a purchase confirmation!

               You will only receive a purchase confirmation if you enter a correct email address during the credit card billing .Sometimes mistakes happen and you might have accidentally entered a 'typo'. If you do NOT receive a purchase confirmation within 1/2 hour of your order, please email us at DeanMartinRoasts@aol.com to request a copy.

 

      It's been 2 weeks....where is my package?

                If your package hasn't arrive in 14 days, please email us at 

DeanMartinRoasts@aol.com to have us 'track' your package.

 

ORDERING QUESTIONS:

 

DO YOU WANT TO PAY BY CHECK? 

NO CREDIT CARD? 

IF YOU DON'T HAVE A CREDIT CARD,  OR WANT TO PAY BY CHECK 

OR MONEY ORDER CLICK HERE.

 

I DON'T WANT TO GIVE OUT MY eMAIL ADDRESS or PHONE # WHEN I ORDER.

           To completely process your order you need to fill in a CORRECT eMail address so we can send you a receipt and VERIFY your order PLUS a HOME phone # & home address. If you are shipping to a business location PLEASE send the name of the business along with the address...... Without these items, your order may NOT be processed and WILL slow down or cause your order to be voided.

        Your eMail address AND HOME address & phone # will NEVER be sold, leased, rented, or released to anyone.

 

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    SHIPPING QUESTIONS:

 

Our new postage program is tied into the USPS computer and NOW calculates postage domestically & internationally.

       

     Can merchandise be shipped overseas?

              Please read ADDITIONAL Roasts SHIPPING INFORMATION and apply the same price per unit to non-Roasts videos. AND .... 4 CD's or 4 DVD's equal 1 video tape. 

 

Additional International Shipping Information

Exchange/Currency
        The only form of payment we accept for international customers is a major credit card or  International "bank issued" money orders in US currency. All payments to   RobertSEnslerPresents.com are in US Dollars. You may want to contact your credit card issuer regarding exchange rates. We are unable to answer any specific exchange rates for you. Once again, these questions are best answered by your bank.

Additional Expenses
        VAT, GST, or customs fees, if any, are the responsibility of the customer. Sorry, but we cannot assume to know how much, or if there are fees for any International/Canada package. Please check with your country's customs office for more information
.

 

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   Product Information:

     Is this the OFFICIAL website for The Dean Martin Celebrity Roasts?

           RobertSEnslerPresents.com is the largest INDEPENDENT internet distributor of  

"The Dean Martin Celebrity Roasts". We feature the largest selection of Roasts other 

than Guthy-Renker Inc, who is THE OFFICIAL infomercial and marketing company for The 

Dean Martin Celebrity Roasts.  Their Customer Service Phone is 1-800-621-5559 

             Guthy-Renker Inc is the infomercial company you see on TV. 

 

   Are these ROAST videos original "factory" merchandise?

            Yes! We purchase directly from Guthy-Renker. These are the exact same product  you   

            would receive from them.

 

    Are Roasts videos compatible with all  VCR & DVD players throughout the world?

            NO.........ALL VIDEOS ARE IN VHS "NTSC" FORMAT see video formats 

and DVD's are 'region 1' North America & Canada

 

   What is your return and warranty policy?

             No cash or credit. If a video is defective we will gladly re-ship a duplicate video FREE 

             of charge and reimburse you for postage to ship back the defective video.

               (email us prior to shipping)

 

   Can I pay with a check or money order?

              If you go to mail-in forms page, you will find a basic form to order Roasts. 

              The address where to mail your check is posted on that page.

 

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    CONTACT INFORMATION:

   For now, you must either order on-line or via 'snail-mail'.

            SEE BOTTOM OR THIS PAGE FOR ALL CONTACT INFORMATION.

                MERCHANDISE & ROASTS QUESTIONS: DeanMartinRoasts@aol.com

 

SECURITY FEATURES OF OUR WEBSITES
1. We does not share your credit card or other account information with ANY third parties. 

2. GoEmerchant (our shopping cart) uses the SSL security protocol to protect your credit card information and ensure secure online ordering. 

3. You may contact us with any security questions via email. 

 

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PLEASE VISIT OUR OTHER WEBSITES:

CLICK HERE TO SEE A LIST OF ALL OUR WEBSITES

    PLEASE SEND GENERAL QUESTIONS TO ROBERT TO:  RSE@DeanMartin.TV   

 ROASTS & MERCHANDISE QUESTIONS: DeanMartinRoasts@aol.com
Copyright 1999 -2011 Ensler Entertainment  and Robert S. Ensler Presents

All "Robert S. Ensler Presents" websites ( CLICK HERE to see list ) have been created and are owned & operated by Ensler Entertainment  who is solely responsible for its content.  This web site is not affiliated with the Dean Martin Family Trust. The Rights of Publicity and the trademarks with respect to Dean Martin and Dino are owned by the Dean Martin Family Trust.